Returns, Complaints & Right of Withdrawal

For eligible goods, consumers have the right to withdraw from the contract within 14 days from the day on which you, or a third party named by you, received the goods, without giving a reason.

To exercise the right, inform us with a clear statement of withdrawal by e-mail to info@edinbabic.com, quoting your order number. You may use a model withdrawal form, which we can provide on request, but this is not mandatory. The deadline is met if you send your statement before it expires.

If you validly withdraw from the contract, we will refund all payments received, including standard delivery costs, without undue delay and at the latest within 14 days of the day we received your statement of withdrawal. We make the refund using the same means of payment you used, unless expressly agreed otherwise; you bear no cost for that refund. We may withhold the refund until we have received the goods back or received proof that you have sent them.

Where the right of withdrawal applies, you must return the goods without undue delay and at the latest within 14 days of the day on which you notified us of the withdrawal. You bear the direct cost of returning the goods, unless agreed otherwise. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Important: under Article 16 of Directive 2011/83/EU, the right of withdrawal does NOT apply, among others, to:

• Foodstuffs liable to deteriorate or expire rapidly — which includes the cured-meat and other perishable food products sold in this shop.
• Sealed goods not suitable for return for health or hygiene reasons, where they have been unsealed after delivery.

Because of the nature of our products, most orders are therefore exempt from the right of withdrawal. This exclusion does not affect your rights in the case of defective or damaged goods, described below.

Regardless of the right of withdrawal, you always have the statutory conformity guarantee for the goods. If a product is damaged, defective, delivered incorrectly or spoiled on arrival, you may file a complaint within a reasonable period from the time you discovered the defect.

Send your complaint by e-mail to info@edinbabic.com with the order number and, where possible, photos of the product and packaging. We will review the complaint without undue delay and, where justified, offer a replacement or a refund. For perishable products, we recommend you notify us of any visible damage immediately on receipt.